TERMS OF SALE
The present general conditions of sale (“Terms”) govern the terms of sale for the products marketed by Scuola di Yoga Satyananda Ashram Italia Edizioni Satyananda S.c.a.r.l. (the “Products”). All contracts for the sale of products by Scuola di Yoga Satyananda Ashram Italia Edizioni Satyananda S.c.a.r.l. to third parties (the “Clients”) are governed by these Terms and Conditions, which form an integral and essential part of any proposed and confirmed order to purchase the Products. The conditions of sale applicable to your order are those in force at the date of the order.
1. Products: price and features
1.1 Unless otherwise stated, prices of products published by Scuola di Yoga Satyananda Ashram Italia Edizioni Satyananda S.c.a.r.l. shall be intended TAX INCLUDED. The prices of products from time to time published by Scuola di Yoga Satyananda Ashram Italy Edizioni Satyananda Scarl cancel and replace the previous one, and are subject to availability of products. The operator reserves the right to confirm or change the prices of products posted on its website or in brochures and advertising material, upon confirmation of the customer.
1.2 The technical and functional features related to the Products published by Scuola di Yoga Satyananda Ashram Italia Edizioni Satyananda Scarl through their promotional messages and information brochures are those submitted by their respective manufacturers. The operator assumes no responsibility for the accuracy and completeness of such information. Unless otherwise indicated, manuals and software related to the Products are in English. The product images are indicative and not binding.
1.3 For such Products no trial orders are envisaged. Despite the operators of Scuola di Yoga Satyananda Ashram Italia Edizioni Satyananda S.c.a.r.l. can provide information on the characteristics of products, the customer is responsible for choosing the products ordered and for the compliance with specifications indicated by each manufacturer for their needs.
2. Ordering – Invoicing
2.1 All orders of purchase for Products submitted to the operator should be complete in their entirety and must contain all the necessary elements for the proper identification of the ordered products. Each order for Products submitted to Scuola di Yoga Satyananda Ashram Italia Edizioni Satyananda S.c.a.r.l. constitutes the Customer’s contract proposal and, therefore, it will be binding for the operator only if confirmed for acceptance. The dispatch of the order by Scuola di Yoga Satyananda Ashram Italia Edizioni Satyananda Scarl, is tantamount to confirmation and acceptance thereof.
2.2 The operator reserves the right of not accepting incomplete or not properly completed orders. In case of missed execution of the order by the operator (if the same is due to the unavailability of products ordered by the customer) the operator shall inform the customer as soon as possible and reimburse the amounts if already paid in respect of the not executed delivery. In this case the customer is not entitled to any reimbursement or indemnity or compensation. In addition all prices and shopping online viewed at Satyanandaitalia.net will be valid only for that type of purchase and not for retail or from catalogues.
2.3 The tax documentation (invoice) of the products ordered will be issued by Scuola di Yoga Satyananda Ashram Italia Edizioni Satyananda Scarl at the time of shipment of the Products to Customer.
3. Delivery of Products
3.1 All costs of delivering are charged to the customer. Deliveries are normally made through the Italian Post Office service. The on-line purchases have advanced or cash payment. The operator has the right, in its sole discretion, to make delivery of products ordered by a different courier or by other means it deems appropriate. Unless otherwise stated, all deliveries are made to the road.
3.2 The terms of delivery specified by the operator relate to the available products and, despite being carefully evaluated, shall be intended as not binding on the operator, who can then confirm or change them, depending on their actual needs. Any delay in delivery less than 30 (thirty) days shall not entitle the customer to refuse delivery of the Products, nor to claim damages or compensation whatsoever.
3.3 The operator has the right to make delivery of Products (even those listed on the same order) in several successive deliveries, in this case, transport cost will be charged only one time to the customer.
3.4 The details of Terms of delivery will be agreed upon between the customer and the operator and accepted in writing by the operator.
4. Special offers and gifts
4.1 Any special offer promoted by Scuola di Yoga Satyananda Ashram Italia Edizioni Satyananda Scarl is valid until stocks are finished and in any case, is subject to the availability of related products. The special offers are not cumulative. Products as gifts or special offers could be in promotional packs (namely boxes for packaging, online manuals, etc.).
4.2 If a special offer launched by Scuola di Yoga Satyananda Ashram Italia Edizioni Satyananda S.c.a.r.l., envisages the shipment of a product for free along with one or more products purchased, the customer will be entitled to such a free product only if he has expressly requested it on the order sent to the operator, and until stocks are available.
4.3 No assistance or replacement is provided in connection with any product received by the customer for free.
5. Warranties Technical Support
5.1 The operator Scuola di Yoga Satyananda Ashram Italia Edizioni Satyananda S.c.a.r.l. guarantees the integrity of the material only upon delivery of the Products (hereafter the “Guarantee Editions Satyananda Ashram Italy”). Any defects covered by warranty Editions Satyananda Ashram Italy must be reported by the customer, subject to revocation, no later than 10 (ten) days from the date of delivery. In case of operation of the Guarantee Editions Satyananda Ashram Italy, the customer will be entitled to the replacement of products damaged upon return of the same, having no right to compensation for any further damage. Shipping costs necessary to replace the Products shall be borne by Editions Satyananda Ashram Italy.
5.2 Notwithstanding the provisions of article 5.1, the operator does not provide any guarantee on the products additional to that provided by individual producers. Technical support and warranty on products are made, where applicable, by the individual producers, according to the terms and conditions listed in the documentation for the Products. In particular, the operator does not give any guarantee as to the compatibility of products with other products or equipment used by the customer, nor give any guarantee regarding the suitability of products for the specific use of it meant by the customer.
5.3 Without prejudice to the case of fraud or gross negligence of the Scuola di Yoga Satyananda Ashram Italia Edizioni Satyananda S.c.a.r.l., it is now agreed that, if Scuola di Yoga Satyananda Ashram Italia Edizioni Satyananda Scarl is found responsible in any way towards the customer – including the case of default, in whole or in part, of the obligations assumed by the operator in respect to the Customer as a result of the execution of an order – the responsibility of the operator may not exceed the price of products purchased by the customer and for which the dispute arose.
6. Right of return
6.1 Under Article. 5 of Legislative Decree No 185 dated 22 May 1999, the customer (if it may be qualified as a “consumer” under Article .1 Lett. B) Legislative Decree No 185 dated 22 May 1999) has the right to terminate the contract and return the ordered goods without any penalty and without giving any reason, within 10 (ten) working days from receipt of the Products.
6.2 The right of withdrawal referred to in Article 6.1 must be exercised by the customer, under penalty of forfeiture, by sending a registered letter to the Scuola di Yoga Satyananda Ashram Italia Edizioni Satyananda Scarl, Via Cà Baldone 62 – Trarivi Montescudo (Rn) – Italy, within 10 (ten) working days from receipt of the Products. The above communication can be sent, within the same period, by telegram, email ([email protected]) or fax to Scuola di Yoga Satyananda Ashram Italia Edizioni Satyananda Scarl 0039 (0) 0541 984990, and will be effective if confirmed by registered letter, within 48 (forty eight) hours after sending the telegram or fax.
6.3 All returns (which must be undamaged and accompanied by original packaging) should be authorized by the Customer Service Scuola di Yoga Satyananda Ashram Italia Edizioni Satyananda Scarl that will issue a return authorization (RMA). Upon receipt of the RMA, the customer can return the product to the following address: Scuola di Yoga Satyananda Ashram Italia Edizioni Satyananda Scarl, Via Cà Baldone 62 – Trarivi Montescudo (Rn) – Italy. We will not accept parcels cash.
6.4 Upon receipt of the Products (and verification of their integrity) Scuola di Yoga Satyananda Ashram Italia Edizioni Satyananda Scarl will credit the customer the cost of products returned as soon as possible (as indicated on the invoice), retaining, if necessary, the amount of postage that will be definitively borne by the customer.
6.5 The right of withdrawal referred to in Article 6.1 can not be exercised by the Customer when the Products purchased consist in audiovisual or sealed computer software which have been opened by the customer.
Subject to any applicable mandatory provisions of law for the protection of consumers (as defined in Article 1 Lett. B) of the Legislative Decree No. 185 dated 22 May 1999), any dispute related to these General Conditions shall be subject to the exclusive jurisdiction of the Court of Rimini. Under and for the effects of articles 1341 and 1342 of the Civil Code, the customer declares to have carefully read and understood and declares to agree specifically on the following clauses of General Conditions of Sale The operator: 1.1, 1.2, 2.1, 2.2, 3.2, 4.1, 4.2, 4.3, 5.1, 5.2, 5.3, 6.2, 6.3, 6.4, 6.5 and 7.